It comes down to the confidence Desco has in its products, the trust we have in them, and the fact that they are a personable company. I know no matter how much their company grows, when I call with a question or concern, I’ll get the attention I need.
When introduced to Desco, I met the trainer we would be working with on day one. I liked that she had worked in a dental office – clearly the competitor had not. Plus, she (the trainer) can train anyone, from someone highly skilled to those with zero computer knowledge.
98 % of other providers do not have a truly integrated business package like Desco Dental offers. Other systems require you to purchase a separate business program, which can result in a large margin of error. Desco’s integration almost totally removes that margin of error and makes the rest of the systems work so much better.
The transition from the DOS version of Desco to Windows was very smooth. All data was transferred going back to 1991. Clare’s training was superb as usual (she was very patient with us). I investigated competitor’s products but realized that I made a great decision to stay with Desco. It came down to “why switch horses when you’re already winning the race?”
Village Dental Group has been using the DESCO program since 1997. In December 2004, we converted our computer system to Windows. Dave, Clare, Marge and Tim made the transition so smooth. They helped us through every step of the way. They are the best. We are very satisfied with the support they provide.
We are very pleased with the DESCO Dental system because staff training is very thorough and readily available, the scheduler meets all our needs, all types of reports are generated easily, service is only a phone call away. You get to talk to a real person and all our questions have been resolved over the phone. DESCO staff has handled all our installations and upgrades with a time line we put in place and we have never had any down time. These are just a few reasons why other sales people will never get us to change to another office computer system.
You can’t beat DESCO’s phone support and their competitive pricing. They really listen to their client’s needs with requests for program updates.
We have been extremely pleased with DESCO Dental System software, training and support for almost ten years. Conversion to the newer Windows system was made with ease, and it integrates very well with our digital radiography.
I have used DESCO software since 1990. The new Windows program is easy to learn. Since Windows was installed, we have had very few problems. We still have the basic program and eventually want to go to full charting. Tech support has always been good. The financial program is superior to any I have ever seen and you can do your taxes with ease.
DESCO provided one of the smoothest system conversions from our previous practice management system that I have experienced. Unique, clinic specific software modifications allowing us to streamline activities were handled promptly and professionally. System is kept up to date with customer recommendations. It is a very versatile package and allows excellent integration with Microsoft Office products. DESCO has superb training and technical support. I recommend DESCO with confidence.
DESCO Dental System has provided our office with outstanding service since 1992. They have always given us quality training and service in a friendly manner and their software is easily customized to fit the needs of our practice. Their promptness in handling any questions or problems we encounter is truly what sets them apart from other companies.
We have been with DESCO since the inception of their dental software. It has always been user friendly and has completely met our needs. When we decided to update to the new Windows system, it was an easy transition. Once again, we are extremely happy and love all the new time saving features.
Just a quick note to say thank you for doing it again. 15 years ago we started with DESCO’s original software. We were so impressed that, when the new Windows version came out, we had to upgrade. The transition was so smooth. DESCO’s ever present commitment to quality and service showed through once again. Please thank all of your excellent support people. Tim, Clare and Marge are so easy to work with and are so knowledgeable they make the transition enjoyable. Keep up the good job!!!!
What's the Desco Difference?
With an intimate understanding of the challenges today’s dental practices face, Desco Dental Systems provides truly integrated computer software solutions.
Our approach to service is simple, yet rare in the industry.
We listen to your needs and then design, install, and support solutions that work for you – with your system, on time, and within budget.