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Over a decade ago, Dr. Therese Pickart was torn between the need to computerize her billing and a close-knit staff that was a bit resistant. “It wasn’t that my staff did not want the challenge, but rather the fear of losing information,” Dr. Pickart recalls. “Now they’re even happier than I am with our Desco Dental system – and we’ve grown into adding a comprehensive financial package.” Before a colleague recommended Desco, Dr. Pickart had looked into a competitor’s system. The vendor dropped off a computer for “a week of practice,” with virtually no training and support. “Every time we called the nationwide number, no one would help us,” says Dr. Pickart. “With Desco, I met the trainer we would be working with on day one. I liked that she had worked in a dental office – clearly the competitor had not. Plus, she [the trainer] can train anyone, from someone highly skilled to those with zero computer knowledge.” Dr. Pickart’s need for audit trails – and trusted partners “Desco hooked up my accountant – an outside resource – to our system so he could watch over my financials,” explains Dr. Pickart, who prefers to focus on the dentistry end of the business. “Desco made it so easy and the trust is there. Whatever we add, I know it won’t upset the apple cart.”
With Desco, I met the trainer we would be working with on day one. I liked that she had worked in a dental office – clearly the competitor had not. Plus, she [the trainer] can train anyone, from someone highly skilled to those with zero computer knowledge.
Dr. Pickart, The Office of Dr. Therese A. Pickart, DDS SC
Desco’s audit trails allow Dr. Pickart to go behind the scenes and find the history in the ledger, bank book, and time clock features, for example. “Initially our front desk staff insisted on keeping a paper trail. Then we realized Desco has a trail on their system. It’s incredible – we’ve never been without the system. I would equate their products and services to a five-star hotel.”
Before her accountant partnership, Dr. Pickart had a problem with a staff member who wasn’t collecting properly. “I knew something was wrong, but if I didn’t have Desco I wouldn’t have found out what was happening. We really appreciate that that kind of financial security.”
What's the Desco Difference?
With an intimate understanding of the challenges today’s dental practices face, Desco Dental Systems provides truly integrated computer software solutions.
Our approach to service is simple, yet rare in the industry.
We listen to your needs and then design, install, and support solutions that work for you – with your system, on time, and within budget.
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It comes down to the confidence Desco has in its products, the trust we have in them, and the fact that they are a personable company. I know no matter how much they grow, I’ll get the attention I need.